Shipping & Delivery Policy

LUCKBOM provides shipping services to many countries and regions worldwide.

Available destinations and shipping methods may vary depending on the customer's country or region, product type, order quantity, and local import requirements.

Once an order has been confirmed and payment has been completed, LUCKBOM will arrange order preparation and shipment based on product availability.

In-stock orders are normally processed and handed over to the carrier within 1–3 business days.

Processing times may vary for out-of-stock, pre-order, specially sourced, or customized products. We will communicate with the customer in advance where applicable.

Depending on the order, LUCKBOM may use the following shipping services:

• DHL
• FedEx
• UPS
• EMS
• Other international or local logistics providers

The shipping method will be determined based on the destination, product type, and the customer's requirements.

International orders normally take 3–10 business days for delivery. Actual delivery times may depend on:

• Destination country or region;
• Selected shipping method;
• Customs clearance time;
• Local holidays and circumstances beyond our reasonable control.

The delivery times above are estimates only and do not constitute a guarantee of a specific delivery date.

Shipping charges are calculated based on factors including:

• Destination country or region;
• Package weight and dimensions;
• Shipping method;
• Order quantity and product type.

The actual shipping charge will be displayed at checkout where applicable or confirmed with the customer before shipment.

International orders may be subject to customs clearance in the destination country or region.

Unless otherwise agreed, any customs duties, import VAT, customs clearance fees, or other local taxes and charges are generally the responsibility of the recipient.

Customers are responsible for providing accurate delivery information and complying with the import requirements of the destination country or region.

Customers should inspect the products and packaging promptly upon receipt.

If there is visible shipping damage, damaged packaging, or a discrepancy in the quantity received, please contact us within 7 days of delivery and provide:

• Order number;
• Product model and quantity;
• Tracking number;
• Photos of the products and outer packaging;
• Any other relevant supporting materials.

After verification, LUCKBOM will arrange a replacement, reshipment, or refund as appropriate.

If delivery fails, the shipment is returned, or additional charges arise because the customer provided an incorrect delivery address or contact information, the related costs may be charged to the customer.

If a delivery issue is caused by the carrier or another reason outside the customer's control, LUCKBOM will assist the customer in contacting the logistics provider and handling the issue.

Where applicable, LUCKBOM will provide the tracking number after the order has been shipped.

Customers can check the shipment status through the relevant logistics provider's website.