Return & Refund Policy

A return may be requested in the following circumstances:

• The product model, specifications, or quantity do not match the order;
• The product has been visibly damaged during shipping;
• The product has a confirmed manufacturing defect;
• The product received is not the product ordered.

Customers should contact us within 7 days of receiving the goods and provide the order number, product model, quantity, and relevant photos or videos.

Customers must obtain Return Authorization from LUCKBOM before returning any product.

Products returned without prior authorization may not be accepted.

Returned products should, in principle:

• Remain in their original packaging;
• Be unused and not installed, soldered, or modified;
• Have product labels, batch information, and serial numbers (where applicable) intact;
• Have no damage caused by the customer;
• Match the original order and shipping records.

• Incorrect orders or a change of mind by the customer;
• Products that have been used, installed, soldered, programmed, or modified;
• Products with damaged packaging, labels, or security markings;
• Damage caused by improper storage, transportation, or use by the customer;
• Special-order, customized, or non-standard procurement products;
• Products clearly marked as Final Sale / Non-Returnable;
• Products returned after the applicable return period.

If a customer believes that a product has a quality issue, LUCKBOM may request:

• Photos or videos of the product;
• Product model and batch information;
• Order number and invoice;
• Product test results;
• Return of the product for inspection where necessary.

Some products may need to be inspected by the original manufacturer, an authorized distributor, or a qualified third-party service provider.

Only after a product quality issue has been confirmed will LUCKBOM, depending on the circumstances, provide a replacement, repair, or refund.

Once a refund is approved, it will generally be issued through the original payment method.

The time required for the refund to reach the customer’s account depends on the bank, card issuer, or payment service provider.

Any additional bank charges, foreign exchange losses, or international transfer fees arising from reasons attributable to the customer may be borne by the customer.

If the product received does not match the order, or the product was visibly damaged during shipping, please contact us within 7 days of receiving the goods.

Please retain:

• Product and original packaging;
• Courier or shipping packaging;
• Waybill and shipping labels;
• Photos of the product and the damage.

After verification, LUCKBOM will arrange a reshipment, replacement, or refund as appropriate.

If the return is confirmed to be due to an incorrect shipment by LUCKBOM, a confirmed product quality issue, or damage caused during transportation, LUCKBOM will cover reasonable return shipping costs.

If the return is due to reasons attributable to the customer, the customer will be responsible for the return shipping costs.